Edwards Commercial Cleaning provides professional and quality contract cleaning services to mainly the office, factory, medical and educational sectors. They look after customers throughout Yorkshire and the North East of England.
| Client Name | Edwards Commercial Cleaning LTD |
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| Requirements | Edwards Commercial Cleaning Ltd had been with a competitor of Wilson Washroom Services for 20 years and for most of that time were satisfied with their service levels. However, the competitor were bought out a few years ago and the issues had mounted to such an extent that they started to actively look for another supplier. Edwards Cleaning spoke and met with most of the 'names' in the industry but chose Wilson Washrooms for our experience and enthusiasm for what we do. Our client had confidence right from the start that they made the right decision in moving to Wilson Washrooms. |
| Solution | Wilson Washrooms' professionalism and care eased any concerns Edwards Cleaning Ltd had about moving the services of their many clients to us in a smooth and painless. Edwards Cleaning have now moved the vast majority of both new and existing clients to Wilson Washrooms and are delighted to have made the switch to us. The Wilson Washrooms team also helped Edwards Cleaning Ltd turn around a new start-up in Millshaw in just a few days. All issues were ironed out quickly and the client is pleased with the service and support we provide. |
| Outcome | Client feedback: 'From a compliance point of view, we get signed service reports for all jobs and this really helps up when communicating and especially invoicing clients for the service. Hassle free is really important to us and allows our teams to fully concentrate on what we do, knowing what you do for us will just get done. 'I'd just like to say a huge thank you to you and your team for all your efforts and for the way you look after our account. Thank you all once again, we appreciate your help and look forward to a long and mutually beneficial partnership.' Paul Edwards, Managing Director |
