We are Members of the Independent Washroom Services Association

Members comply to the Association’s code of conduct which ensures they will always:

• Be polite and courteous.
• Service every item of equipment completely and punctually.
• Leave all equipment clean, fully recharged and fully operational.
• Routinely, and without a request, replace worn out or damaged equipment.
• Always obtain client’s signature to confirm service completed or provide electronic or other agreed verification.
• Provide complete and accurate information confirming service visits.
• Respond to emergency service requests from customers by contacting a responsible person within client’s organisation and agreeing appropriate action within 24 hours.
• Remove all waste relating to installation or servicing from client’s washroom and leave it clean and tidy.
• Be discrete and diplomatic when in alternative sex washrooms.
• Ensure that all colleagues are fully trained in all aspects of their role.
• Comply 100% with all legal and Health & Safety requirements.
• Include, or make transparent on quoting, any additional charges for documentation such as waste transfer/duty of care.