The Primrose City Nursery and Ivy Kindergarten have a significant requirement for washroom supplies. It’s just the nature of their business.
| Client Name | Primrose City Nursery and Ivy Kindergarten |
|---|---|
| Location | Various throughout Glasgow |
| Requirements | The main criteria was a reliable service and premium products to enable peace of mind for each facility. The customer was cautious about change as it may have provided products that may have been of a lower standard, or a service that would not meet their needs. |
| Solution | Wilson Washroom Services visited the customer to ascertain the bespoke requirement for each site and spoke to staff to ask for their input. We then spoke to Alan Govan, Director, to enable us to share our survey results and agree a way forward for exclusive supply of washroom products and ongoing service visits. |
| Outcome | Wilson Washroom Services agreed a service schedule and pricing with Alan. Once the contract was e-signed Wilson Washrooms arranged the installation to suit our customers' access requirements across all sites, and also arranged onsite training in each location to ensure the staff were fully comfortable with how the new toilet roll and soap dispensers operated and were refilled. Wilson Washroom Services spoke to the individual nursery managers to ask for their comments regarding the products and services we supply. Each manager came back via email with glowing reports of the after sales care from our sales office, secure in the knowledge that this side of their day-to-day workload runs smoothly. They also stated that they have recommended Wilson Washroom Supplies to others without hesitation. |
