Case Studies

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Case Study – Newcastle University

The university was looking for washroom systems that would help it save money, improve sustainability, reduce maintenance, and look good. The challenge was to find solutions for such a large facility.
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Client Name: Newcastle University
Business Sector: Higher Education
Website: http://www.ncl.ac.uk
Location: Tyne and Wear
Requirements
The university was looking for systems that would help it save money, improve sustainability, reduce maintenance, and look good. Newcastle is regularly rated as one of the best universities in the UK for preparing students for the world of work – so when it comes to facilities management only the best will do. Its 50-acre campus plays host to almost 16,000 undergraduate and 5,600 postgraduate students from more than 120 countries worldwide. Facilities range from traditional red-brick buildings to sleek and modern glass and steel structures, and the comfort of students is ensured through a continuous programme of investment and development.
Obstacles
Washroom hygiene is a key issue for educational establishments, as it plays a crucial role in preventing the spread of infections and contributes to feelings of well-being for staff and students. The challenge was to find solutions for such a large (50 acre) facility.
Solution
After a highly successful trial period GOJO® FMX™ dispensers were installed across the entire campus, including washrooms, kitchens, sports centres and laboratories. These dispensers infuse air into the soap, creating a rich enough lather to deliver a generous portion of foam. This means that users do not feel the need to press for another dose of soap, making refills go much further. GOJO® Mild Foam Hand Wash is extremely gentle on the skin, with no fragrances and dyes, so this is used most widely across the campus. In selected locations GOJO® Luxury Foam Hand Wash was requested, delivering a pleasant cranberry fragrance.
Feedback
Heather Willis, Building Facilities Team Leader at Newcastle University, has been delighted with the results.
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Case Study – Royal Conservatoire of Scotland

This world class education institution for the Arts in Glasgow needed to improve toilet roll and washroom soap services provided whilst delivering cost savings.
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Client Name: Royal Conservatoire of Scotland
Business Sector: Educational Establishment
Website: https://www.rcs.ac.uk
Location: Glasgow
Requirements
To improve toilet roll and washroom soap services provided whilst delivering cost savings. The site was using a traditional mini jumbo toilet roll system and foam soap system. The client had procured a fair price for the toilet roll and soap they were using. However, Wilson Washroom Services conducted a trial of the Bay West Revolution Toilet Tissue System for a period of 2 weeks to get a comparison of cost and performance issues in real time.
Solution
Wilson Washroom Services were able to provide cost savings to the site on both these items along with increased dispenser efficiency. We fitted the Revolution Toilet Roll Dispenser which has a large capacity (3 rolls) dispensing 1875 sheets when full. The site have reported that one of the main benefits has been a reduction in time spent having to replenish the Bay West Dispensers along with increased customer service levels due to the decrease in run outs!
Outcome
Wilson Washrooms completed the successful fit out of Bay West Toilet Tissue and Gojo Foam Soap System for the Royal Conservatoire of Scotland, who are now reaping the benefits of a truly cost efficient system for their washrooms.
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Case Study – I Play Children’s Soft Play Centre, Clydebank

This popular children’s play venue in Clydebank needed advice on improving washroom services at their new site and the best products to install with children in mind.
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Client Name: I Play Children’s Soft Play Centre
Business Sector: Children's Entertainment and Recreation
Website: http://www.i-playcentres.co.uk
Location: Clydebank
Requirements
I Play Clydebank are moving from their current facility in a Clydebank Retail Park to Clydebank Business Park. Having looked after their current site for the past 5 years Wilson Washroom Services were asked to come in and advise on how we could assist the move to the new site and if any improvements could be made to the service at their new site.
Solution
After an initial meeting with the owners, it was agreed to fit 6 brand new 3G Hand Dryers providing the latest in styling and energy efficiency, along with introducing the new-to-the-market Oxygen Power Air Fresh System. With this air freshener being a non-aerosol air freshener it suited perfectly to the environment ensuring we minimised the risk of young children maybe taking a reaction to an aerosol system. The other services being provided were temporarily suspended during the changeover period.
Outcome
The new facility is ready to open its doors any day soon, providing a fantastic new facility for children to enjoy, along with a first class washroom facility complete with the latest washroom innovations.
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Case Study – Westcrowns, Rutherglen, Glasgow

This Glass, Glazing and Flooring Services company needed to save money AND improve their washroom services in an environmentally friendly and ergonomical way.
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Client Name: Westcrowns
Business Sector: Glass, Glazing and Flooring Services
Website: http://www.westcrownsgroup.com/
Location: Rutherglen, Glasgow
Requirements
Wilson Washroom Services were contacted by Westcrowns Ltd to see if money could be saved and improvements made to their washroom services. “More for Less” is a common theme and situation that most businesses are looking for when they contact Wilson Washrooms. In this case, More at Wilson Washroom Services = quality, modern, stylish, robust and innovative and Less = great value for money, with servicing carried out on time, all of the time.
Solution
After an initial meeting and site survey it was agreed to leave the product mix as is. However, Wilson Washrooms able to introduce the very latest products to the site: Lo Energy Fast Dry Hand dryers IN, old, dated and inefficient hand dryers OUT; Timed air fresh units OUT, New Oxygen Non-Aerosol Units IN; Old Grey Tired Sanitary Disposal Bins OUT, New designer slim-line bins IN.
Outcome
Not only were improvements made but money will be saved in the process. The site has been completely refitted, the Wilson Washroom Way, with Westcrowns reaping the benefits financially, environmentally and ergonomically with the new washroom equipment now fully installed and operational.
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Case Study – Glasgow Golf Club, Killermont

Glasgow Golf Club invited Wilson Washroom Services into their prestigious club to quote and advise on their washroom service requirements which were due for renewal.
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Client Name: Glasgow Golf Club
Business Sector: Sports Club
Website: http://glasgowgolfclub.com
Location: Killermont, Glasgow
Requirements
Quote and advice on washroom service requirements which were due for renewal.
Solution
It was recommended that the club take advantage of the Bay West Toilet Tissue and Automatic Hand Towel System. Wilson Washroom Services supplied and fitted all of these dispensers completely free of charge. In addition to this, the club took advantage of our logo service, allowing us to personalise the dispensers with the Glasgow Golf Club crest on all of the Bay West Dispensers. GoJo Automatic Foam Soap and Shower Dispensers were also fitted within the club.
Outcome
The Glasgow Golf Club washrooms have now been completely kitted out with the Bay West and GoJo range of dispensers at no cost and the club is now benefitting from the cost in use savings being produced by the new dispensers. In addition to these changes, the club decided to award Wilson Washroom Services their full washroom contract for us to supply and maintain all of their washroom equipment on regular scheduled service contract.
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Case Study – European Circuits, Clydebank

Wilson Washrooms was recently asked to investigate useage of paper consumables at this electronics company.
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Client Name: Enterprise Circuits
Business Sector: Electronics
Website: http://www.european-circuits.co.uk/
Location: Clydebank, Glasgow
Requirements
The client had identified that there was heavy wastage on the paper disposables such as toilet rolls and hand towels.
Solution
After a discussion to identify the needs and concerns we recommended a trial of our Baywest Range of paper dispensers for a few weeks to monitor cost savings and wastage against the current system.
Outcome
The system successfully ensured there was no wastage in the paper consumables and reduced the client's overall spend on toilet paper and hand towels, The fact that the Bay West paper also comes with the Eco-Label certification was an added bonus.
Feedback
The client was delighted with the results of the trial. They were also very impressed with the performance of the Oxy-Gen Powered Air Freshener, which they also trialed, and has now taken a nice red dispenser on contract for her reception area.
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Case Study – Water Management System

Wilson Washroom Services was recently called to a site to investigate an issue with a urinal trough in a Gents washroom.
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Client Name: Not available
Business Sector: Not available
Location: Not available
Requirements
Wilson Washroom Services was recently called to a site to investigate an issue with a urinal trough in a Gents washroom. Our engineer's report read as follows.

Problem Trough Urinal flushing every 2 minutes.

Flushes/Day: 720
Flushes Year: 262,800
Litres/Year: 5,256,000
Tonnes/Year: 5,256
Cost Per year: £10,512
Solution
Wilson Washrooms installed a Water Management System to regulate urinal flushing which made it more efficient and saved our client thousands.
Outcome
After installation of Water Management System:

Flushes/Day: 8
Flushes Year: 2,920
Litres/Year: 58,400
Tonnes/Year: 58
Cost Per year: £117
CUSTOMER ANNUAL SAVING £: £10,395

The flush cycle per day can be tailored to individual requirements, anything from 2 to 168 flushes per day, Monday to Friday only, day time only, etc.

Don’t pour your money down the drains! Give Wilson Washroom Services a call to see what we could save you.
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Monkey Madness, Soft Play & Party Venue, Clydebank

The owner of this children's party venue had concerns about a bad odour coming from the premises' washrooms.
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Client Name: Monkey Madness
Business Sector: Leisure
Website: http://monkey-madness.com/
Location: Clydebank, Glasgow
Requirements
Younis, the owner of Monkey Madness, had concerns about a bad odour coming from his washrooms. The owner called Wison Washrooms and we arranged a site visit for the very the same day. Our investigations discovered that the odour was caused by a build-up of uric acid emanating from the waste water pipes.
Solution
Our recommendation was that we should install an Air Steril unit. The Air Steril is an odour eliminator which kills the bacteria that are causing the odour and the unit also doubles up as an infection control unit fighting against other well-known bacteria, viruses and moulds. We further recommended the fitting of a water management and enzyme dosing unit in the urinals to fight against the future build-up of uric acid in the waste water pipes.
Outcome
Once the solutions was installed the owner called us the same night to say how pleased he was as the Air Steril unit had eliminated the odour immediately, therefore solving the problem.
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Case Study – Regent Shopping Centre, Kirkintilloch

This busy shopping centre needed to improve the hand drying facilities in their washroom as well as reducing their annual running costs.
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Client Name: Regent Shopping Centre, Kirkintilloch
Business Sector: Retail
Location: Kirkintilloch
Requirements
The Regent Shopping Centre Kikintilloch was looking for a way to improve the fabric of their washrooms and services being provided to their shoppers, whilst reducing the annual costs of running their facility.
Solution
After a full site survey, Wilson Washroom Services recommended that the site be fitted with the Bay West Revolution Toilet Tissue system. This dispenser holds 3 toilet rolls at a time providing a large capacity, meaning the toilet roll dispensers would not run out of stock as readily. This reduced the amount of restocking visits the staff on site would have to make compared with a conventional system. The site also decided to install the Bay West Foam Soap dispensers and Bay West Micro Towel Dispensers to complement the toilet roll dispensers. Wilson Washroom Services also installed Low Energy Hand Dryers that are able to dry hands in 12 seconds whilst only using 550W of electricity resulting in big electricity savings over conventional hand dryers. Air Steril units were also fitted in the washroom corridor and washrooms themselves. The units were fitted to eradicate malodours and improve the general washroom environment. To complete the review Wilson Washroom Services provided Sanitary Disposal units for use on site and a Nappy Disposal Unit for their baby changing area.
Outcome
The site now has a range of environmentally friendly products, some of which boast the European Eco Label. The site has noticed a marked reduction in the amount of time having to be spent replenishing their dispensers along with no dispensers running out of stock. Wilson Washroom Services completely renewed all of the washroom equipment on site, leaving the washrooms looking great and ready to serve their shoppers over the coming years.
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Case Study – Cost Effective, Eco Friendly Washroom Systems for Summerhall Arts Venue in Edinburgh

This multi-purpose arts venue needed improved, more cost effective and environmentally friendly washroom systems to better serve their customers and also help staff cope with the demands of high volume footfall.
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Client Name: Summerhall
Business Sector: Multi-purpose Arts Venue
Website: http://www.summerhall.co.uk
Location: Edinburgh
Requirements
Wilson Washroom Services was invited to visit and provide a site survey for Summerhall, formally the Royal Dick Vet School in Edinburgh. The facility is now a multi-purpose venue with offices known as The Cube, bars, restaurant, event space, etc. They were finding the washroom systems they had in place were not coping with the demands that were being put on the washrooms. Toilet roll and centre feed dispensers were running out during busy periods which was putting additional demands on the Summerhall team to keep the dispensers replenished coupled with the costs of running the systems.
Solution
After a site survey it was recommended that the facility fit the Bay West Revolution Toilet Tissue system. With its large capacity dispenser being able to hold 3 rolls of toilet paper at a time, this reduced the amount of time that had to be spent checking and refilling dispensers along with the fact that all of the paper being supplied was being used completely, so they eradicated having to remove rolls which still had some paper left on them, but not enough to last until the next service visit! We also recommended introducing Wilson Washroom Services Lo Energy Fast Dry Hand Dryers; there were several benefits to fitting the hand dryers to the site. Due to the high volume of people that could be using the facilities at one time (particularly during the Edinburgh Festival) the traditional paper towel system was not coping with the demand, coupled with the high on going costs of supplying the paper.
Outcome
By fitting the Lo Energy Dryers to the washrooms on site the costs of drying hands has been reduced and efficiency in the washrooms has been improved. The environmental impact of the hand dryers has been kept to a minimum as we have provided the site with ultra-low energy 550W units. White units were provided though there is a choice of bright or satin chrome finish in the Wilson Washrooms Services Lo Energy range. We provide this site with our complete washroom service and will continue to advise and introduce innovative products and practices as they become available in the future.
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