Case Studies

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Case Study – Simon Community Scotland

This Charity for the homeless needed to centralise the purchasing of washroom services and consumables across their services based in Ayrshire, Lanarkshire and Glasgow.
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Client Name: Simon Community Scotland
Business Sector: Homeless Charity
Website: http://www.simonscotland.org
Location: Ayrshire, Lanarkshire and Glasgow
Requirements
Simon Community wanted to centralise the purchasing of washroom services and consumables across their services based in Ayrshire, Lanarkshire and Glasgow.
Solution
After a meeting between Simon Community and Wilson Washroom Services it was agreed that a site survey would be carried out at all of their sites. After the surveys were completed, Wilson Washroom Services recommended that the Bay West Toilet tissue, Micro hand towel and Foam soap system be put in each location, with each site choosing what style and colour of dispensers they would like. (Bay West dispensers are available in 5 colours- Black, White, Red, Blue or Green). Wilson Washroom Services also provided Sanitary Disposal Units for the staff and communal toilets at each location.
Outcome
Simon Community has now streamlined their procurement process by implementing the recommendations made by Wilson Washroom Services. Previously, each site was using differing services and products from different suppliers, all at different rates. Now the organisation has one set price for all their washroom and consumable requirements along with hidden savings on reduced admin in managing multiple supplier accounts.
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Case Study – Euro Hostel Liverpool

EH Liverpool is the latest addition to the Euro Hostel Family who also have sites in Glasgow, Edinburgh and Newcastle. When Euro Hostels took over the site Wilson Washrooms were invited in to look at improving their washroom facilities.
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Client Name: Euro Hostels Liverpool
Business Sector: Travel and Tourism
Website: http://www.eurohostels.co.uk/liverpool
Location: Liverpool
Requirements
Provision of high standard and cost effective washroom facilities.
Obstacles
Standardisation of washrooms facilities throughout the Euro Hostel sites
Solution
As well as ensuring the correct service cycle was put in place for the site we also supplied and fitted the Bay West range of Toilet Paper dispensers and Bay West soap dispensers. The client decided to fit a mix of colours throughout the site choosing from the range of Blue, Red, White, Green and Black dispensers and all these were supplied and fitted to the site FREE of charge. We also kitted the site out with our new Oxygen Powered Air Fresheners.
Outcome
Euro Hostel Liverpool has now been enjoying the new dispensers for over 6 months and the feedback from the client has been fantastic. Not only are they saving money on the toilet paper and the soap they have been delighted with the performance of the air fresheners that we fitted in the corridors and lift foyers.
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Case Study: Improved Infection Control and Air Quality for Enable, Glasgow

Measures that enhanced and improved the environment within a Glasgow Charity's care home for 15 residents.
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Client Name: Enable Glasgow
Business Sector: Care Organisation
Website: http://www.enableglasgow.org.uk
Location: Glasgow
Requirements
Improve infection control and improve air quality
Solution
Enable Glasgow is a charity that provides support to adults with learning disabilities and their carers in Glasgow. Having been given a demonstration of an Air Steril Unit by Wilson Washroom Services the client felt that this product would both enhance and improve the environment of the care home for all 15 residents. Being ever conscious of the requirement for having robust infection control measures Enable’s Management were particularly interested in the sterilising aspect of the product as well as it proven eradication of malouders.
Outcome
The Enable care home has been experiencing the benefits of our Air Steril products for over 3 years and service users and staff can testify to the comfort and improvement this has brought to the environment.
Feedback
The Air Steril units have become an important product that we would not want to be without. We are extremely pleased with the effectiveness of the Air Steril Units and the service we have received from Wilson Washroom Services over the past 3 years.

Theresa Campbell, Registered Manager
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Case Study – Glen Contracts, Glasgow

Wilson Washrooms Services were asked to provide above standard Sanitary Disposal Units at a high end site in Glasgow.
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Client Name: Glen Contracts
Business Sector: Cleaning Contractor
Website: http://www.glencontracts.co.uk
Location: Glasgow
Requirements
Glasgow based contract cleaning company, Glen Contracts, contacted Wilson Washroom Services regarding a high end site they were looking after that required something above the standard sanitary units that are the industry norm.
Solution
Wilson Washrooms were able to offer Glen Contracts a Satin Chrome Sanitary Disposal Unit from our range. The unit is part of our Designer Range and is the ideal choice of unit to complement any high end and modern washroom. With hands free operation and classy Black and Chrome finish, the units certainly look the part.
Outcome
The bins are now on site with our customer and their client delighted with the style and finish of the units to the extent that they have ordered another 9 units to be fitted elsewhere. There is an added bonus with these units; a £1.00 donation for every unit on site will be donated to the Eve Appeal (a very worthwhile cervical cancer charity), so everyone is a winner with the new Designer Bins on site.
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Case Study – Dalmellington Community Centre, Ayrshire

This Ayrshire community centre needed to upgrade all their washroom facilities as part of a major refurbishment.
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Client Name: Dalmellington Community Centre
Location: Dalmellington, Ayrshire
Requirements
The local community centre in Dalmellington, Ayrshire was undergoing a complete refurbishment and Wilson Washroom Services were invited in to advise on improvements that could be made to their washrooms prior to re-launch of the centre.
Solution
After a full site survey was carried out on the site and listening to the customers’ requirements it was recommended that the washrooms be fitted with a range of white Bay West Toilet Tissue Dispensers and Bay West Micro Hand Towel Dispensers along with Hands Free Designer Foam Soap Dispensers from GoJo. Lo Energy Fast Dry Hand Dryers, which dry your hands in approximately 10 seconds, were also fitted to the site. The new environmentally friendly Oxygen Power Air Fresh units were also supplied.
Outcome
The community centre saved money on their new toilet tissue dispensers and new soap dispensers as they were all supplied and fitted completely free of charge. The Lo Energy Fast Dry Hand Driers helped increase the speed at which people can proceed through their washrooms during busy periods. The washrooms now smell great 24 hours a day thanks to the Oxygen Power Air Fresh units.
Feedback
We were delighted with the professional manner that Wilson Washroom Services dealt with our enquiry. The entire process from initial enquiry, site meeting and survey through to recommendations, quotation and fitting was handled in an extremely professional and efficient manner.
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Case Study – Shine Cleaning Solutions

Wilson Washrooms Services was invited by Shine Cleaning Solutions to look at servicing all of their customers who required washroom services.
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Client Name: Shine Cleaning Solutions
Business Sector: Cleaning Services Provider
Website: http://www.shinecleaningsolutions.co.uk
Location: Livingston, West Lothian
Requirements
Shine had been using one of the National providers for this service and were extremely disappointed with the service being provided on their behalf. Shine were looking for this service to be improved dramatically.
Solution
Having met with the Management team at Shine, it was agreed that a full survey of requirements be carried out to ascertain their exact requirements. Once we had agreed on what each site required Wilson Washroom Services arranged for brand new equipment to be installed. Service frequencies were agreed and Wilsons now carry out all of their service requirements as requested. Wilson Washroom Services are now providing regular updates on service status for each site whilst making sure the sites are serviced to the highest of standards.
Outcome
All of the sites are now being serviced by Wilson Washroom Services and are benefiting from the high standards and service levels expected of Wilsons. Along with new equipment, brand new matting replaced the old and tired matting previously left on sites.
Feedback
The customer is now much happier with the service being provided along with the knowledge that we are only a phone call away if they need us.
Do you need similar products/services to help your business?
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Case Study – Citroën Glasgow

After successfully providing washroom services to Citroen Glasgow for the past 6 years we were invited to tender for the Citroën Glasgow’s brand-new facility in Finnieston Street Glasgow. To provide High Quality Washroom Items for a High Quality Car Showroom
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Client Name: Citroën Glasgow
Business Sector: Car Dealership
Website: http://www.glasgow.citroen.co.uk/
Location: Glasgow
Requirements
Provision of cost effective and high quality washroom equipment and consumables.
Obstacles
The challenge was to match the high quality of finishes at the new site.
Solution
Wilson Washroom Services was chosen due to the quality of products being provided, great price and the great service the site had experienced with us over the previous 6 years . It was decided that the washrooms be finished with our bright chrome range of air fresh units to give the washrooms an upmarket feel, in line with the new showroom. The sanitary disposal units provided by us were not only stylish and practical, but also helped the Eve Appeal due to the donation made to the appeal for every unit purchased by Wilson Washroom Services.
Outcome
David and the team at Citroën Glasgow were delighted with the items we supplied and fitted.
Do you need similar products/services to help your business?
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Case Study – Hampden Park, Glasgow

Hampden Park Double their Oxygen Air Fresh usage and extend contract with Wilson Washroom Services following an impressive year long trial.
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Client Name: Hampden Park
Business Sector: Stadium
Website: http://www.hampdenpark.co.uk
Location: Glasgow
Requirements
The stadium was one of the first sites in Scotland to switch from a traditional aerosol air fresh system to the new Oxygen Power non-aerosol air fresh system. After an initial demonstration and meeting with the site it was agreed to try out the units in a number of locations throughout their facility for a one year period. That period is coming to an end and the site have been so impressed with the performance of the units (continuous fragrance 24/7, high strength air fresh cartridge) that they have not only decided to extend their contract period for a further 2 years they also wanted to more than double the amount of units on site with immediate effect.
Solution
The units are serviced on a bi-monthly basis, reducing the amount of times our service staff has to be on site to replenish the air fresh cartridge. There are 12 fragrances in the current range, with new fragrances being developed and introduced on a regular basis. The units work great in a number of different settings, as is the case at Hampden Park where the units are being utilised in the Executive Boxes and Executive and Hospitality washrooms.
Outcome
With the implementation of the Oxygen Power Air Fresh System Hampden Park were able to see the benefits in performance almost immediately in comparison to their old system and also were able to ensure they were using the most environmentally friendly air freshener on the market Call us today to arrange a demonstration and see how your establishment could benefit from the number one performing air freshening system on the market today.
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Case Study, Bellahouston Business Centre, Glasgow

Bellahouston Business Centre was looking for a washroom service provider to kit out their washrooms to the same high, 5 star standard as the rest of their facility.
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Client Name: Bellahouston Business Centre, Glasgow
Business Sector: Business Centre
Website: http://bellahoustonbusinesscentre.com
Location: Glasgow
Requirements
Bellahouston Business Centre was looking for a washroom service provider to kit out their washrooms to the same high standard as the rest of their facility. Having created a high end office facility in Central Glasgow, the centre wanted to make sure that their washrooms would leave their tenants more than satisfied with the services being provided within the centre, including providing a 5 star washroom facility.
Solution
After meeting with Linda McCulloch, Office Manager for the centre, it was agreed that the washrooms would be fitted out with the Bay West Range consumable dispensers, which were supplied and fitted completely free of charge by the Wilson Washroom Services fitting team. The dispensers were not only stylish, but were extremely cost effective and environmentally friendly. The site also decided to opt for the Hands Free Foam Soap Dispensers from GoJo. Along with Sanitary Disposal Units supplied to all female cubicles and all of the washrooms were fitted with the latest oxygen power air fresh system.
Outcome
The business centre is now fully kitted out with new toilet tissue, hand towel and soap systems along with designer bins and the very latest air fresh system on the market today.
Feedback
We couldn’t fault your services for our sanitary bins and our other toilet facilities including soap and hand towels that always please our tenants on their quality. We of course also like the value for money you give us.

Linda McCulloch, Office Manager, For Rasul Investments
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Case Study – The Stand Comedy Club, Glasgow

The busy day-to-day business of this popular comedy club meant that there was restricted access to washrooms to carry out essential servicing. Improvements to equipment and servicing regime were much needed.
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Client Name: The Stand Comedy Club
Business Sector: Comedy Venue
Website: http://www.thestand.co.uk
Location: Glasgow
Requirements
Wilson Washroom Services were invited to quote for the washroom services at The Stand Comedy Club Glasgow. After a meeting with the General Manager several problems were highlighted with the current incumbent. Poor quality equipment along with too many missed services was the main reason for a change being required.
Solution
After discussing the exact requirements of the establishment it came to light that one of the main issues on their site was the restricted access times available for servicing the site. With access being limited Wilson Washrooms agreed a set day and time for the service to be carried out, with a contingency plan being put in place for any unforeseen issues that may arise in the future.
Outcome
Along with brand new designer washroom equipment being installed on site, Wilson Washrooms now have an agreed service schedule in place that suits the customer’s needs. So no more missed service calls as was all too often the case in the past!
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