Case Studies

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Case Study – Shine Cleaning Solutions

Wilson Washrooms Services was invited by Shine Cleaning Solutions to look at servicing all of their customers who required washroom services.
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Client Name: Shine Cleaning Solutions
Business Sector: Cleaning Services Provider
Website: http://www.shinecleaningsolutions.co.uk
Location: Livingston, West Lothian
Requirements
Shine had been using one of the National providers for this service and were extremely disappointed with the service being provided on their behalf. Shine were looking for this service to be improved dramatically.
Solution
Having met with the Management team at Shine, it was agreed that a full survey of requirements be carried out to ascertain their exact requirements. Once we had agreed on what each site required Wilson Washroom Services arranged for brand new equipment to be installed. Service frequencies were agreed and Wilsons now carry out all of their service requirements as requested. Wilson Washroom Services are now providing regular updates on service status for each site whilst making sure the sites are serviced to the highest of standards.
Outcome
All of the sites are now being serviced by Wilson Washroom Services and are benefiting from the high standards and service levels expected of Wilsons. Along with new equipment, brand new matting replaced the old and tired matting previously left on sites.
Feedback
The customer is now much happier with the service being provided along with the knowledge that we are only a phone call away if they need us.
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Case Study – Citroën Glasgow

After successfully providing washroom services to Citroen Glasgow for the past 6 years we were invited to tender for the Citroën Glasgow’s brand-new facility in Finnieston Street Glasgow. To provide High Quality Washroom Items for a High Quality Car Showroom
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Client Name: Citroën Glasgow
Business Sector: Car Dealership
Website: http://www.glasgow.citroen.co.uk/
Location: Glasgow
Requirements
Provision of cost effective and high quality washroom equipment and consumables.
Obstacles
The challenge was to match the high quality of finishes at the new site.
Solution
Wilson Washroom Services was chosen due to the quality of products being provided, great price and the great service the site had experienced with us over the previous 6 years . It was decided that the washrooms be finished with our bright chrome range of air fresh units to give the washrooms an upmarket feel, in line with the new showroom. The sanitary disposal units provided by us were not only stylish and practical, but also helped the Eve Appeal due to the donation made to the appeal for every unit purchased by Wilson Washroom Services.
Outcome
David and the team at Citroën Glasgow were delighted with the items we supplied and fitted.
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Case Study – Hampden Park, Glasgow

Hampden Park Double their Oxygen Air Fresh usage and extend contract with Wilson Washroom Services following an impressive year long trial.
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Client Name: Hampden Park
Business Sector: Stadium
Website: http://www.hampdenpark.co.uk
Location: Glasgow
Requirements
The stadium was one of the first sites in Scotland to switch from a traditional aerosol air fresh system to the new Oxygen Power non-aerosol air fresh system. After an initial demonstration and meeting with the site it was agreed to try out the units in a number of locations throughout their facility for a one year period. That period is coming to an end and the site have been so impressed with the performance of the units (continuous fragrance 24/7, high strength air fresh cartridge) that they have not only decided to extend their contract period for a further 2 years they also wanted to more than double the amount of units on site with immediate effect.
Solution
The units are serviced on a bi-monthly basis, reducing the amount of times our service staff has to be on site to replenish the air fresh cartridge. There are 12 fragrances in the current range, with new fragrances being developed and introduced on a regular basis. The units work great in a number of different settings, as is the case at Hampden Park where the units are being utilised in the Executive Boxes and Executive and Hospitality washrooms.
Outcome
With the implementation of the Oxygen Power Air Fresh System Hampden Park were able to see the benefits in performance almost immediately in comparison to their old system and also were able to ensure they were using the most environmentally friendly air freshener on the market Call us today to arrange a demonstration and see how your establishment could benefit from the number one performing air freshening system on the market today.
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Case Study, Bellahouston Business Centre, Glasgow

Bellahouston Business Centre was looking for a washroom service provider to kit out their washrooms to the same high, 5 star standard as the rest of their facility.
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Client Name: Bellahouston Business Centre, Glasgow
Business Sector: Business Centre
Website: http://bellahoustonbusinesscentre.com
Location: Glasgow
Requirements
Bellahouston Business Centre was looking for a washroom service provider to kit out their washrooms to the same high standard as the rest of their facility. Having created a high end office facility in Central Glasgow, the centre wanted to make sure that their washrooms would leave their tenants more than satisfied with the services being provided within the centre, including providing a 5 star washroom facility.
Solution
After meeting with Linda McCulloch, Office Manager for the centre, it was agreed that the washrooms would be fitted out with the Bay West Range consumable dispensers, which were supplied and fitted completely free of charge by the Wilson Washroom Services fitting team. The dispensers were not only stylish, but were extremely cost effective and environmentally friendly. The site also decided to opt for the Hands Free Foam Soap Dispensers from GoJo. Along with Sanitary Disposal Units supplied to all female cubicles and all of the washrooms were fitted with the latest oxygen power air fresh system.
Outcome
The business centre is now fully kitted out with new toilet tissue, hand towel and soap systems along with designer bins and the very latest air fresh system on the market today.
Feedback
We couldn’t fault your services for our sanitary bins and our other toilet facilities including soap and hand towels that always please our tenants on their quality. We of course also like the value for money you give us.

Linda McCulloch, Office Manager, For Rasul Investments
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Case Study – The Stand Comedy Club, Glasgow

The busy day-to-day business of this popular comedy club meant that there was restricted access to washrooms to carry out essential servicing. Improvements to equipment and servicing regime were much needed.
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Client Name: The Stand Comedy Club
Business Sector: Comedy Venue
Website: http://www.thestand.co.uk
Location: Glasgow
Requirements
Wilson Washroom Services were invited to quote for the washroom services at The Stand Comedy Club Glasgow. After a meeting with the General Manager several problems were highlighted with the current incumbent. Poor quality equipment along with too many missed services was the main reason for a change being required.
Solution
After discussing the exact requirements of the establishment it came to light that one of the main issues on their site was the restricted access times available for servicing the site. With access being limited Wilson Washrooms agreed a set day and time for the service to be carried out, with a contingency plan being put in place for any unforeseen issues that may arise in the future.
Outcome
Along with brand new designer washroom equipment being installed on site, Wilson Washrooms now have an agreed service schedule in place that suits the customer’s needs. So no more missed service calls as was all too often the case in the past!
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Case Study – Newcastle University

The university was looking for washroom systems that would help it save money, improve sustainability, reduce maintenance, and look good. The challenge was to find solutions for such a large facility.
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Client Name: Newcastle University
Business Sector: Higher Education
Website: http://www.ncl.ac.uk
Location: Tyne and Wear
Requirements
The university was looking for systems that would help it save money, improve sustainability, reduce maintenance, and look good. Newcastle is regularly rated as one of the best universities in the UK for preparing students for the world of work – so when it comes to facilities management only the best will do. Its 50-acre campus plays host to almost 16,000 undergraduate and 5,600 postgraduate students from more than 120 countries worldwide. Facilities range from traditional red-brick buildings to sleek and modern glass and steel structures, and the comfort of students is ensured through a continuous programme of investment and development.
Obstacles
Washroom hygiene is a key issue for educational establishments, as it plays a crucial role in preventing the spread of infections and contributes to feelings of well-being for staff and students. The challenge was to find solutions for such a large (50 acre) facility.
Solution
After a highly successful trial period GOJO® FMX™ dispensers were installed across the entire campus, including washrooms, kitchens, sports centres and laboratories. These dispensers infuse air into the soap, creating a rich enough lather to deliver a generous portion of foam. This means that users do not feel the need to press for another dose of soap, making refills go much further. GOJO® Mild Foam Hand Wash is extremely gentle on the skin, with no fragrances and dyes, so this is used most widely across the campus. In selected locations GOJO® Luxury Foam Hand Wash was requested, delivering a pleasant cranberry fragrance.
Feedback
Heather Willis, Building Facilities Team Leader at Newcastle University, has been delighted with the results.
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Case Study – Royal Conservatoire of Scotland

This world class education institution for the Arts in Glasgow needed to improve toilet roll and washroom soap services provided whilst delivering cost savings.
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Client Name: Royal Conservatoire of Scotland
Business Sector: Educational Establishment
Website: https://www.rcs.ac.uk
Location: Glasgow
Requirements
To improve toilet roll and washroom soap services provided whilst delivering cost savings. The site was using a traditional mini jumbo toilet roll system and foam soap system. The client had procured a fair price for the toilet roll and soap they were using. However, Wilson Washroom Services conducted a trial of the Bay West Revolution Toilet Tissue System for a period of 2 weeks to get a comparison of cost and performance issues in real time.
Solution
Wilson Washroom Services were able to provide cost savings to the site on both these items along with increased dispenser efficiency. We fitted the Revolution Toilet Roll Dispenser which has a large capacity (3 rolls) dispensing 1875 sheets when full. The site have reported that one of the main benefits has been a reduction in time spent having to replenish the Bay West Dispensers along with increased customer service levels due to the decrease in run outs!
Outcome
Wilson Washrooms completed the successful fit out of Bay West Toilet Tissue and Gojo Foam Soap System for the Royal Conservatoire of Scotland, who are now reaping the benefits of a truly cost efficient system for their washrooms.
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Case Study – I Play Children’s Soft Play Centre, Clydebank

This popular children’s play venue in Clydebank needed advice on improving washroom services at their new site and the best products to install with children in mind.
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Client Name: I Play Children’s Soft Play Centre
Business Sector: Children's Entertainment and Recreation
Website: http://www.i-playcentres.co.uk
Location: Clydebank
Requirements
I Play Clydebank are moving from their current facility in a Clydebank Retail Park to Clydebank Business Park. Having looked after their current site for the past 5 years Wilson Washroom Services were asked to come in and advise on how we could assist the move to the new site and if any improvements could be made to the service at their new site.
Solution
After an initial meeting with the owners, it was agreed to fit 6 brand new 3G Hand Dryers providing the latest in styling and energy efficiency, along with introducing the new-to-the-market Oxygen Power Air Fresh System. With this air freshener being a non-aerosol air freshener it suited perfectly to the environment ensuring we minimised the risk of young children maybe taking a reaction to an aerosol system. The other services being provided were temporarily suspended during the changeover period.
Outcome
The new facility is ready to open its doors any day soon, providing a fantastic new facility for children to enjoy, along with a first class washroom facility complete with the latest washroom innovations.
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Case Study – Westcrowns, Rutherglen, Glasgow

This Glass, Glazing and Flooring Services company needed to save money AND improve their washroom services in an environmentally friendly and ergonomical way.
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Client Name: Westcrowns
Business Sector: Glass, Glazing and Flooring Services
Website: http://www.westcrownsgroup.com/
Location: Rutherglen, Glasgow
Requirements
Wilson Washroom Services were contacted by Westcrowns Ltd to see if money could be saved and improvements made to their washroom services. “More for Less” is a common theme and situation that most businesses are looking for when they contact Wilson Washrooms. In this case, More at Wilson Washroom Services = quality, modern, stylish, robust and innovative and Less = great value for money, with servicing carried out on time, all of the time.
Solution
After an initial meeting and site survey it was agreed to leave the product mix as is. However, Wilson Washrooms able to introduce the very latest products to the site: Lo Energy Fast Dry Hand dryers IN, old, dated and inefficient hand dryers OUT; Timed air fresh units OUT, New Oxygen Non-Aerosol Units IN; Old Grey Tired Sanitary Disposal Bins OUT, New designer slim-line bins IN.
Outcome
Not only were improvements made but money will be saved in the process. The site has been completely refitted, the Wilson Washroom Way, with Westcrowns reaping the benefits financially, environmentally and ergonomically with the new washroom equipment now fully installed and operational.
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Case Study – Glasgow Golf Club, Killermont

Glasgow Golf Club invited Wilson Washroom Services into their prestigious club to quote and advise on their washroom service requirements which were due for renewal.
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Client Name: Glasgow Golf Club
Business Sector: Sports Club
Website: http://glasgowgolfclub.com
Location: Killermont, Glasgow
Requirements
Quote and advice on washroom service requirements which were due for renewal.
Solution
It was recommended that the club take advantage of the Bay West Toilet Tissue and Automatic Hand Towel System. Wilson Washroom Services supplied and fitted all of these dispensers completely free of charge. In addition to this, the club took advantage of our logo service, allowing us to personalise the dispensers with the Glasgow Golf Club crest on all of the Bay West Dispensers. GoJo Automatic Foam Soap and Shower Dispensers were also fitted within the club.
Outcome
The Glasgow Golf Club washrooms have now been completely kitted out with the Bay West and GoJo range of dispensers at no cost and the club is now benefitting from the cost in use savings being produced by the new dispensers. In addition to these changes, the club decided to award Wilson Washroom Services their full washroom contract for us to supply and maintain all of their washroom equipment on regular scheduled service contract.
Do you need similar products/services to help your business?
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