Case Studies

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Case Study – Arthur Street Kitchen, Ayr

This bar/restaurant in Ayr was being refurbished and the owners needed advice on and supply, installation and servicing of a range of washroom services that would enhance customers’ experience and complement the refurbished interior.
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Client Name: Arthur Street Kitchen
Business Sector: Bar/Restaurant
Location: Ayr
Requirements
Arthur Street Kitchen is in the heart of Ayr town centre. It has just been taken over by local chef/publican Chris Steele who is doing a complete refurbishment on the property before he opens the doors to the public in time for Christmas.

Wilson Washroom Services were asked to fit out their washrooms and advise of any other products or services that would enhance the environment within their new facility.
Solution
After meeting with Jon Neil, General Manager for the bar/restaurant, it was agreed that the washrooms would be fitted out with the Bay West Range dispensers, which were supplied and fitted completely free of charge by the Wilson Washroom Services fitting team. The dispensers are not only stylish, but are extremely cost effective and environmentally friendly and also come in five various colours (red, blue, green, black and white) which allows you to match in with your decor. The bar/restaurant is now fully kitted out with new toilet dispensers, hand towel and soap systems along with designer sanitary bins supplied to all female cubicles.

We also supplied and fitted automatic air fresheners which use an environmentally friendly pump spray system designed to eliminate unwanted odours. The battery-operated units automatically dispense a small burst of fragrance spray into the air at specific intervals in order to keep bad odours at bay.

In the gents’ toilets we advised that they have an auto urinal sanitiser installed. Auto Sanitiser provides a complete solution for the control of both limescale build up and bacterial growth as well as aiding the prevention of malodours in the washroom.
Outcome
Chris and Jon were happy with the recommendations and delighted with the price contracted by Wilson Washroom Services. Wilson Washroom Services are able to service the site on a regular basis with one of our own fully trained and uniformed technicians covering this area on a regular basis. Wilson Washroom Services have been successfully servicing the another two bar/restaurants owned by Chris, "Stagedoor" and “The Hollybush Inn”, for some time now and are delighted to be offering a much more reliable and cost efficient service.

We wish Chris, Jon and their staff all the best when you open your doors on Friday just in time for the busy festive season.
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Case Study – Freedom City Church, Cumbernauld

Freedom City Church, Cumbernauld are in the process of refurbishing new premises to worship in. The pastor of the Church contacted Wilson Washroom Services through our website for advice and prices on washroom facilities.
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Client Name: Freedom City Church
Business Sector: Religious Organisation
Website: http://freedomcitychurch.co.uk
Location: Cumbernauld
Requirements
Advice on washroom facilities that would complement refurbishment of the premises and on how to save money and water and be kinder to the environment.
Solution
A representative from Wilson Washrooms met with the Pastor of the Church to do a site survey of the toilet facilities.

Keeping in with the new modern look of the Church, it was suggested that the washrooms be fitted with our Bay West Range. The range is stylish and very economical, which suited the business needs. The Bay West Dispensers are supplied free on a loan agreement, which was another plus for the Pastor. We offer the dispensers in 5 various colours red, green, blue, white and black. In this occasion the pastor picked black and white being able to keep with the colour scheme of the washroom areas. The Church is now fully kitted out with new toilet dispensers, hand towel and soap systems along with designer sanitary bins.

The Pastor was also interested in finding out how he could save money and water and be kinder to the environment. It was suggested that they have a Water Management System installed. We explained to the Pastor how this system works and the benefits of having the system installed. The Pastor was keen to listen and decided this was the way to go.

Just one unmanaged cistern can cost over £600 per year in charges. By having the Water Management System fitted water costs can be reduced by over £400 per year along with benefiting the environment with the reduced fresh water consumption. This system reduces the amount of water flushed down the urinals. These are used in conjunction with a urinal sanitiser or urinal sleeve. The Pastor opted to go with a WC and urinal sanitising systems that are designed to clean pipes and urinals to prevent malodours and the build up of bacteria, limescale, and uric acid. The units sanitise areas where normal cleaning cannot reach and are installed and fully serviced and maintained by Wilson Washroom Services.
Outcome
Along with brand new designer washroom equipment being installed on site, water consumption will now be significantly reduced and savings will be made over the course of the year. Wilson Washrooms now have an agreed service schedule in place that suits the customer’s needs.

Good luck to the Pastor and his congregation now that the doors of the new Church are open.
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Case Study – Cafe Palazzo, Adrossan

The owner of this long established cafe was let down by his previous washroom services provider. He needed to improve existing washroom facilities and improve customer experience which were also eco-friendly and cost-effective.
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Client Name: Cafe Palazzo
Business Sector: Cafe/Take Away
Location: Ardrossan
Requirements
Cafe Palazzo is very well known in the seaside town of Ardrossan. It has been there for over 23 years and is very popular with locals and visitors from further afield. Piero, the owner of the cafe, contacted Wilson Washrooms through an online web enquiry, he had been let down on several occasions by a well known washroom provider.

He invited Wilson Washrooms’ staff to visit his premises and advise on ways he could improve his washroom facilities, and provide a better service to his customers than he had been receiving.
Solution
Piero was keen to keep his premises as eco-friendly and cost-effective as possible.

We suggested installing the state-of-the-art Vivae Air Freshener which has been called “the world’s most eco-friendly air freshness system.” The Vivae Air Freshener guarantees continuous, intense, fresh scent and odour control for 60 days creating a fresh environment in workplaces or public buildings 24 hours a day.

A water management system was also suggested this helps to reduce the amount of water flushed down the urinals. The reduced water flow saves money and is kinder to the environment. This is used in conjunction with a urinal sanitiser which was also suggested. Our urinal sanitiser provides a complete solution for the control of both limescale build up and bacterial growth as well as aiding the prevention of malodours in the washroom.
Outcome
Piero was delighted with the suggestions made by Wilson Washrooms and the quote provided. The new equipment was installed in a very timely manner along with a designer Sanitary Disposal Unit. An appropriate service cycle was also agreed on by Piero and Wilson Washrooms for sanitising and maintaining the equipment.

Not only will the water management system prove to be cost-efficient, they are also delighted by the pleasant fragrance as they enter their washroom area.
Do you need similar products/services to help your business?
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Case Study – PANDA Chinese Restaurant, Glasgow

As part of some improvements being made at the restaurant the decision was taken to have a custom high definition logo mat made for the main entrance of the building. A welcoming element for their customers.
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Client Name: PANDA Chinese Restaurant
Business Sector: Restaurant
Website: http://www.pandacuisine.co.uk
Location: Springfield Quay Glasgow
Requirements
The General Manager from Panda Chinese restaurant contacted us a couple of weeks ago, via a recommendation from another restaurant manager. He invited us in for a meeting to discuss his requirements. As part of some improvements being made at the restaurant the decision was taken to have a custom high definition logo mat made for the main entrance of the building. A welcoming element for their customers. The client told us he was looking for something a little different from the normal, something a bit more complex, we sat together going through the in’s and out’s of what he wanted, he then emailed the Panda Logo over so we could put together a design for the mat.
Solution
The process for designing a mat of this style and type was a bit trickier than normal, the client wanted “ Welcome and Please call again” on the same mat with the artwork reading for entering and leaving the building. A rough copy was drawn up and sent to our highly trained Designers, where they then put it together and added the colour to get the full effect, this process only took 2 days before it was emailed back to myself, then taken to the client for his approval. There were a couple of minor changes the client wanted. This has now been submitted to the designers once again to apply the changes. With all of the changes made and artwork signed off, the client will then have the mat at the entrance to his restaurant within 5 working days, from start to finish this project has taken around 8 days.
Outcome
The result will be fantastic and the site will have a large custom logo entrance mat in place that will be fully maintained as part of the Wilson service. We would like to take the time and wish “Panda Chinese Cuisine” good luck in the upcoming “Spice Awards” they are competing for Best Buffet 2017, Best Family Restaurant 2017 & Best Team 2017 We ask you all to please vote at www.spiceawards.co.uk/vote
Do you need similar products/services to help your business?
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Case Study – Pusterla 1880UK, Cumbernauld

Wilson Washroom Services carried out a complete site survey, then provided their Head Office in Dover with a Digital Contract for the washroom facilities required which included Sanitary Bins, Air Fresh units, a water management system and urinal sleeves.
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Client Name: Pusterla 1880UK
Business Sector: Packaging
Website: http://www.pusterla1880.com
Location: Cumbernauld
Requirements
Pusterla 1880UK have recently opened a new facility in Cumbernauld Scotland.

Pusterla 1880uk contacted us by email via our website. They required Wilson Washroom Services to visit their premises to complete an onsite survey to fully refit their washroom facilities and to submit a quote for their new Scotland site.
Solution
Wilson Washroom Services carried out a complete site survey, we then provided their Head Office in Dover with a Digital Contract for the washroom facilities required which included Sanitary Bins, Air Fresh units, a water management system and urinal sleeves. The Digital Contract allows us to send the contract over the internet for the customer to fully review and sign online with both parties getting a copy of the signed document making it a very efficient time saving process, as well as reducing the amount of paper required so is good for the environment too.

Wilson Washroom Services advised on fitting the Water Management System as hundreds of pounds can be lost each year if the water consumption is uncontrolled. Pusterla 1880 have found this has proven to be the best solution to help reduce water consumption and more importantly save them money on their water bill over the year.

This is used in conjunction with a urinal sleeve. Urinal sleeves will prevent foul odours for up to 13 weeks. Our unique sleeve will lock all foul odours in the waste pipe work using its patented incorporated odour lock system, whilst also emitting a pleasant minty fragrance.
Outcome
Wilson Washroom Services in a very timely manner delivered and fitted the washroom equipment throughout their new facility. An appropriate service cycle was also agreed on by Pusterla 1880UK and Wilson Washrooms for sanitising and maintaining the equipment.
Feedback
Pusterla 1880uk were delighted with the professional manner that Wilson Washroom Services dealt with their enquiry. The entire process from initial enquiry, site meeting and survey through to recommendations, quotation and fitting was handled in an extremely professional and efficient manner.
Do you need similar products/services to help your business?
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Case Study – Viva Ristorante, Glasgow

This busy Italian restaurant was let down by their existing washroom service provider and needed sanitary and air freshening services as a matter of urgency. Our immediate response (to the delight of the restaurant owner) solved the emergency and led to some interesting developments…
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Client Name: Viva Ristorante
Business Sector: Restaurant
Website: http://www.viva-ristorante.com
Location: Glasgow City Centre
Requirements
Viva Ristorante is a busy Italian restaurant in the heart of Glasgow City Centre. The proprietor of the restaurant contacted Wilson Washroom Services in an emergency situation. They had been badly let down over the last couple of months by a major well known provider failing to attend their site to service the sanitary bins and air fresheners.
Solution
To the proprietors delight the staff at Wilson Washroom Services were able very quickly to fix this problem for Viva by servicing their sanitary bins the very next day, even though it was a Saturday! After a meeting with the proprietor of Viva, he asked if Wilson Washroom Services could now provide the washroom facilities for the Ristorante.
Outcome
Viva Ristorante were happy with the recommendations and delighted with the quote provided by Wilson Washroom Services and with their speedy response. The equipment, including sanitary bins, auto air fresheners and a urinal sanitiser everything which is required by the restaurant to provide a first class service to their customers has now been fitted. A suitable service schedule has been agreed to suit the needs of the Restaurant. We at Wilsons look forward to a long and successful relationship with Viva Ristorante.
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Case Study – Newlands Nursery (The Glasgow Academy)

The newly opened Newlands Nursery (part of the The Glasgow Academy) required their washrooms to be fitted out to a high standard during their refurbishment programme.
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Client Name: Newlands Nursery (The Glasgow Academy)
Business Sector: Childcare/Education
Website: https://www.theglasgowacademy.org.uk/schools-pre-schools/prep-schools/newlands/
Location: Glasgow South Side
Requirements
Newlands Nursery, newly opened in August 2017, is part of the The Glasgow Academy. As part of the nursery’s refurbishment they required their washrooms to be fitted out ensuring the high standard throughout all other nursery areas was continued into the washroom areas. As Wilson Washroom Services provide the washroom services throughout the other Glasgow Academy campuses around Glasgow we were invited in to advise on the products we could supply.
Solution
After a site visit and discussion with the management involved, Wilson Washroom Services were able to advise on what service would best suit the Nursery’s requirements. We advised using the Bay West range of paper dispensers giving the facility a choice of 5 colours (Red, White, Blue, Green and Black) with 3 different styles of toilet roll dispenser and 4 different styles of hand towel dispensers ensuring they could choose dispensers to suit each washroom area of their facility. All the paper that is supplied for these dispensers are fully Eco Label accredited products ensuring that the facility are also using the most environmentally friendly system on the market.
We also recommended our Sanitary Disposal Units and a Nappy Disposal Bin for the nursery along with a service frequency to suit the nursery requirements and a nice bright “Logo” mat for the main entrance.
Outcome
Newlands Nursery were happy with the recommendations and delighted with the quote provided by Wilson Washroom Services. We have now fully fitted out the nursery with the washroom dispensers chosen by the site and have commenced the service for the sanitary bins and the nappy bin on site with a new “Logo” mat being currently manufactured bespoke for the site.
We at Wilsons look forward to a long and successful relationship with Newlands Nursery and wish them every success in the future.
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Case Study – Gleddoch Family Butchers, Paisley

This longstanding Wilsons customer relocated to a brand new custom built premises in Paisley City Centre. With the new shop being a complete fit out, Wilsons were called on to fit out behind the scenes at this fantastic new shop.
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Client Name: Gleddoch Family Butchers
Business Sector: Retail
Location: Paisley
Requirements
Longstanding Wilsons customer has relocated to a brand new custom built premises in Paisley City Centre. With the new shop being a complete fit out, Wilsons were called on to fit out behind the scenes at this fantastic new shop.
Solution
After a full survey with Neil to assess the requirements, Wilsons supplied and fitted Bay West Micro Hand Towel Dispensers above all of the wash hand basins along with Hands Free Auto Foam Soap Dispensers. The non-touch soap dispensers give added protection in such a hygiene conscious environment.

The butchers also took advantage of the EV Range of chemical dispensers. The dispensers are wall mounted and can be set to accommodate either a direct dispense to a sink, a bucket on the floor or to a flask. The system is designed to dispense the exact dose required for each application. The dispensers have a time lock built in, this helps to stop the chemicals being overdosed and to keep the costs in use to a minimum, saving money.

There are a number of different chemicals that can be used in this system from a basic anti-bac pot wash to a specialised Double Agent Sanitising spray. The Double Agent spray consists of 2 different anti-bac detergents being supplied in each case, which by changing the formula of anti-bac each time, you are reducing the time bacteria has to develop a resistance to the anti bac solution by changing the formula being used to attack and kill any harmful germs.
Outcome
The butchers was fully kitted out with paper, soap and chemical dispensers, and is now fully operational and successfully supplying the people of Paisley and beyond with their first class produce.
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Case Study – Enable Glasgow (Esmond St)

Glasgow based care provider Enable Glasgow wanted to put the finishing touches to their latest Residential Care Home for adults with learning disabilities. Wilson Washroom Services were asked to fit out their washrooms and advise of any other products or services that would enhance the environment within their new facility.
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Client Name: Enable Glasgow
Business Sector: Care Organisation
Website: http://www.enableglasgow.org.uk/
Location: Glasgow
Requirements
Glasgow based care provider Enable Glasgow wanted to put the finishing touches to their latest Residential Care Home for adults with learning disabilities. After purchasing a 32 bed facility and carrying out an extensive refit of the property the organisation wanted Wilson Washroom Services to fit out their washrooms and advise of any other products or services that would enhance the environment within their new facility.
Solution
After a visit to site and a meeting with the management team it was decided to install designer black and chrome no-touch foam soap dispensers throughout the home. The dispensers were supplied and fitted by Wilson Washroom Services fitters. All the dispensers come with a lifetime guarantee.

In keeping with the high quality finishes within the home it was decided that Bright Chrome Air Fresh units would be fitted, our new environmentally friendly Oxy-Gen Power Air Fresh units were fitted throughout the home’s washrooms along with a number of units fitted in the corridors to help create a pleasant aroma as residents, staff and visitors move around within the facility.

The non-aerosol units release their perfume continuously, 24 hours a day and have a bi-monthly service schedule which reduces the number of times our service team have to visit the site for servicing allowing the home to operate smoothly with reduced calls from service engineers on their site.

Bright Chrome Lo Energy Fast Dry Hand Dryers were fitted in all of the public toilets along with our designer Sanitary Disposal Units that will be serviced by our service team on a regular basis.
Outcome
The home is delighted with the high quality products that have been provided and are now benefitting from the first class service being provided by Wilson Washrooms.
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Case Study – Restaurant Washroom Facilities for The Counter in Glasgow

American burger chain The Counter decided to use Wilson Washrooms to provide all of their washroom requirements at its first outlet in Scotland.
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Client Name: The Counter
Business Sector: Restaurant
Location: Glasgow
Requirements
American burger chain The Counter decided to use Wilson Washrooms to provide all of their washroom requirements at its first outlet in Scotland. The Counter was launched in LA in 2003. The company have plans to open 20 outlets throughout the UK over the next 5 years.
Solution
Wilsons have provided everything that is required for the restaurant to provide a first class service to their customers when using the washrooms within their premises. In keeping with the restaurant’s high end requirements it was decided that the washrooms be kitted out with the Oxygen Power Air Fresh Units, which not only provide a strong lasting fresh odour they are great for the environment as the aerosol tin for the fragrance delivery along with the refill cartridge in the Oxygen Unit are 100% recyclable.
Outcome
With a suitable service schedule being agreed, we at Wilsons look forward to long and successful relationship with The Counter and are sure their restaurant will be a great success with more outlets opening throughout the UK in the coming months and years. So keep your eyes open! If you are looking for a first class burger then why not try The Counter out! We’re sure you won’t be disappointed.
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